‘Working with Young Professionals to Ascertain their Career Strategies’
A case study. In: Dick McCann and Nikki Mead (Eds.): ‘The Team Management Systems Case Study Collection’. E-Book, 4th edition, 2013, available at

‘Customer Relationship Optimization’
A training design, published in: Dick McCann and Nikki Mead (Eds.): ‘Team Management Systems Session Designs’. E-book, 2nd edition, 2011, available at

‘Apotheke – Umgang mit Kunden’
A case study, published in: Marc Tscheuschner and Hartmut Wagner: ‘TMS – Der Weg zum Hochleistungsteam’, Gabal Verlag, 2008.

‘Von Kopf bis Fuß auf Lernen eingestellt’
by Harald Groß, Betty Boden and Nikolaas Boden with numerous useful tips and tricks to assist your learning processes.

by Harald Groß, Betty Boden and Nikolaas Boden, a collection of methods to enliven and focus your seminars and lectures.

Both works published by Schilling-Verlag are available online at

I wish you an enjoyable read and a successful putting into practice.